Privacy Policy

1. Who We Are

Sponic Gardens is an AI-managed community space company. We operate physical spaces and digital services ("Services") that use native AI systems to create personalized, beneficial community environments. Questions about this policy can be sent to [email protected].

2. Data We Collect

Information you provide directly

• Account data: name, email address, password, profile photo, and preferences you set during onboarding.
• Membership data: billing address, payment method (processed by our payment provider — we do not store full card numbers), and membership plan selections.
• Communications: messages you send to us, feedback, support requests, and responses to surveys.
• Application data: information you submit when applying for membership or partnership programs.

Data collected through your use of our spaces and platform

• Behavioral signals: areas of the space you visit, duration of visits, activities you participate in, and anonymized movement patterns used for space optimization.
• AI interaction data: queries, commands, and feedback you give to AI features within our platform or spaces.
• Device and log data: IP address, browser type, operating system, referrer URL, and timestamps when you access our website or apps.
• Environmental preference data: implicit signals (lingering in a zone, adjusting a setting) and explicit preferences (requesting a temperature change) used to personalize your experience.
• Access logs: entry and exit times recorded by access systems at physical locations.

Data from third parties

• If you sign in via a third-party identity provider (e.g., Google), we receive your name, email, and profile photo from that provider.
• Our payment processor provides transaction confirmation and limited billing details.

3. How We Use Your Data

We do not sell your personal data. We do not use your data to train third-party AI models without your explicit consent.

4. AI and Automated Decision-Making

Our spaces use AI to make automated decisions about your experience — including environment settings, program recommendations, and content surfaced in the app. These decisions are designed to benefit you and are informed by your preferences and feedback.

Where automated decisions could have a significant effect on you (for example, a membership eligibility determination), you have the right to request human review. Contact us at [email protected] to exercise this right.

Behavioral data used for AI personalization is processed on a rolling basis. We do not build persistent psychological profiles intended for manipulation. Our AI systems optimize for member wellbeing, as defined in our Charter.

5. How We Share Your Data

We share personal data only in the following circumstances:

• Service providers: We share data with trusted vendors who help us operate the Services (cloud infrastructure, payment processing, email delivery, AI model providers). These vendors are contractually bound to use data only for the services they provide to us.
• Other members: Your name and profile are visible to other members as part of the community experience. Behavioral and preference data are not shared with other members individually.
• Business transfers: If Sponic Gardens is acquired or merged, your data may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.
• Legal requirements: We may disclose data when required by law, court order, or to protect the safety of our members or the public.
• With your consent: For any other purpose, with your prior consent.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Services. After account closure:

• Account and membership data: retained for 3 years to comply with financial and legal obligations, then deleted.
• Behavioral and preference data: anonymized within 90 days of account closure and used only in aggregate for service improvement.
• AI interaction logs: retained for 12 months then deleted, unless retained longer by legal requirement.
• Billing records: retained for 7 years per accounting regulations.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to our retention obligations.
• Portability: Receive your data in a machine-readable format.
• Objection: Object to processing based on legitimate interests.
• Restriction: Request that we restrict processing in certain circumstances.
• Withdraw consent: Where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing.
• Human review: Request human review of significant automated decisions.

To exercise any of these rights, email [email protected]. We will respond within 30 days.

8. Cookies and Tracking

Our website uses cookies and similar technologies for:

• Essential operation: session management, authentication, security. These cannot be disabled.
• Analytics: understanding how visitors use our site so we can improve it. We use privacy-respecting analytics that do not fingerprint individuals.
• Preferences: remembering your settings and preferences across visits.

You can control cookies through your browser settings. Disabling non-essential cookies will not affect your core use of the Services.

9. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, access controls, and regular security reviews. No system is perfectly secure — if you believe your account has been compromised, contact us immediately.

In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected users and relevant authorities as required by law.

10. International Transfers

Sponic Gardens is headquartered in the United States. If you use our Services from outside the US, your data may be transferred to and processed in the US or other countries. Where required, we rely on standard contractual clauses or other appropriate transfer mechanisms to protect your data.

11. Children's Privacy

Our Services are not directed to children under 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a child, contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by a prominent notice in the app at least 14 days before the changes take effect. The "last updated" date at the top of this page reflects the most recent revision.

13. Contact and Complaints

For privacy questions or to exercise your rights:

Sponic Gardens
[email protected]
sponicgardens.com

If you are located in the EU/EEA and are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.